My phone (iPhone 5s) screen committed suicide the other day and I brought it here the next morning. I couldn’t have had a better experience; Steve looked at it right away and told me he’d be able to fix it in 20 minutes.
As he repaired it, I complained about the declining quality of apple products… the screen on my 4s had been significantly worse and I was still able to use it without problem. Steve explained that the screen on my current phone wasn’t authentic and asked if it was refurbished. I told him it was (my previous 5s was a victim of drowning in a toilet) and he told me that insurance companies use cheap replacements on their refurbished phones. When he opened my phone up, he was able to show me different things in the mechanics that were done poorly and assured me that I’d notice a huge difference with the authentic iPhone screen. I learned a lot in my short trip at SDIGITAL and will likely never go through my phone insurance company ever again.
He also threw a tempered glass on top of my screen for an additional $10. This way, if I drop my phone again and it causes damage, I won’t ruin the screen itself. The tempered glass can be removed and replaced. I wish I’d known about this earlier and am very grateful for the new knowledge.
One piece of advice: the website wasn’t updated to reflect the current prices. The site said $65 for a new screen but, when I went to the store, Steve told me it was $90. This is because apple stopped making screens for the 5s a couple of weeks ago, which makes sense. He ended up giving me a deal and my total was $90 with the tempered glass, so I’m satisfied.
I’ll definitely be going back to Steve and will be recommending him to all my friends. Steve is fair, honest, knowledgeable, friendly… can’t really ask for better customer service.